Sales Policy for Brightbina – Premium Beauty Brand

Effective Date: January 8, 2025

Welcome to Brightbina, your trusted partner in beauty, where we strive to provide you with premium beauty products designed to elevate your skincare, makeup, and overall self-care routine. Our goal is to offer a seamless, transparent, and satisfying shopping experience for our valued customers. By shopping with us, you agree to abide by the following sales policy, which governs the purchase of products on our website, brightbina.com.

1. Product Availability and Description

At Brightbina, we work diligently to ensure that the products listed on our website are available for purchase. However, due to high demand or inventory changes, there may be instances when certain items are temporarily out of stock. If an item is unavailable after your order has been placed, we will notify you immediately via email. You will then have the option to either select an alternative product, backorder the item for future shipment, or receive a full refund.

We take great care to ensure that all product descriptions on our website are accurate, including ingredients, sizes, and other relevant details. However, please note that due to various factors such as screen resolution or slight variations in packaging, there may be minor discrepancies in how a product appears online.

2. Order Processing and Shipping

Once your order has been placed, we aim to process it as quickly as possible. Please allow 1-2 business days for order processing, excluding weekends and holidays. After your order is processed, it will be shipped to the address provided at checkout.

Shipping Options: We offer a range of shipping options to ensure timely delivery:

  • Standard Shipping: 3-7 business days within the United States.
  • Expedited Shipping: 1-3 business days, depending on your location.
  • International Shipping: Available to select countries, with delivery times ranging from 7-14 business days, depending on the destination.

Shipping fees are calculated at checkout based on the size, weight, and destination of your order. Please be aware that additional customs duties or taxes may apply for international orders, which are the responsibility of the customer.

3. Pricing and Payment Methods

All prices on our website are listed in USD and are subject to change without prior notice. Prices do not include taxes, shipping fees, or any additional charges that may apply at checkout. While we make every effort to ensure that prices are accurate, we reserve the right to correct any pricing errors that may occur.

We accept a variety of secure payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are processed through secure payment gateways to ensure the safety of your payment information. Brightbina does not store sensitive financial information, and we adhere to strict security protocols to protect your data.

4. Returns and Refunds

We want every customer to be completely satisfied with their purchase from Brightbina. If for any reason you are not happy with your order, we offer a 30-day return policy from the date you receive your product.

Conditions for Returns:

  • Products must be returned in their original, unopened packaging.
  • Returns must be initiated within 30 days of receiving the item.
  • Shipping fees for returns are the responsibility of the customer, except in cases where the product is defective or damaged.

To return an item, please contact our customer service team at info@brightbina.com. Once your return is processed, we will issue a full refund to your original payment method, excluding shipping costs.

Please note: Refunds may take 5-10 business days to appear on your account, depending on your bank’s processing times.

5. Exchanges

Exchanges are accepted only for items that are defective, damaged during shipping, or incorrectly sent. If you receive a product that is faulty or does not match the order placed, please reach out to us within 7 days of receiving your order. We will arrange for a replacement at no additional charge or offer a full refund if a replacement is unavailable.

Steps for Exchanges:

  • Contact us within 7 days of receiving the item.
  • Provide details of the issue, including photos of the damaged or incorrect product.
  • Once the return is approved, we will send a prepaid shipping label for you to return the item.

6. Promotions, Discounts, and Special Offers

From time to time, Brightbina may offer promotional discounts or special offers, such as limited-time sales, free shipping promotions, or exclusive deals. These offers are subject to availability and may come with specific terms and conditions. Discount codes must be entered at checkout to be applied, and they cannot be combined with other ongoing offers unless otherwise specified.

To ensure you don’t miss out on upcoming promotions, sign up for our newsletter or follow us on social media for exclusive offers, updates, and beauty tips.

7. Customer Support

Our dedicated customer service team is here to assist you with any inquiries, issues, or feedback you may have. Whether you need help with an order, want more information about a product, or have questions regarding our policies, we are happy to help.

You can reach us via:

Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM MST. We aim to respond to all inquiries within 24-48 hours.

8. Privacy and Security

Your privacy is of utmost importance to us. At Brightbina, we are committed to safeguarding your personal information and ensuring that your shopping experience is secure. We utilize advanced encryption and secure payment methods to protect your data during every transaction.

For more details on how we collect, use, and protect your personal information, please review our Privacy Policy.

9. Changes to This Policy

Brightbina reserves the right to amend or update this sales policy at any time. Changes will be reflected on this page, and the date of the most recent update will be posted. We encourage customers to review this policy periodically to stay informed about any updates or changes.

Contact Information:

Brightbina
Street: 2929 Dreamcatcher Loop, Castle Rock, Colorado, United States
Phone: (303) 660-6313
Email: info@brightbina.com
Website: brightbina.com

We thank you for choosing Brightbina for all your beauty product needs. Your satisfaction is our top priority, and we look forward to continuing to serve you with excellence!