Refund and Return Policy for Brightbina – Premium Beauty Brand

Effective Date: January 8, 2025

At Brightbina, we are dedicated to providing high-quality beauty products and ensuring our customers are fully satisfied with their purchases. We understand that sometimes things don’t work out as expected, so we’ve created a comprehensive refund and return policy to help resolve any issues quickly and efficiently.

By shopping with Brightbina, you agree to abide by the following terms and conditions regarding refunds and returns.

1. Return Eligibility

To be eligible for a return, your product must meet the following criteria:

  • The item must be unused and in its original packaging.
  • You must request a return within 30 days of receiving your order.
  • The product must be in the same condition as it was when you received it.

Please note that products that have been opened, used, or damaged (excluding shipping damage) will not be eligible for a return or refund.

2. Return Process

If you wish to return an item, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@brightbina.com within 30 days of receiving your product. Include your order number, a description of the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number and instructions for how to send the item back to us. Please include the RA number with the returned product.
  3. Prepare the Return: Pack the item securely in its original packaging, including all accessories, manuals, and any promotional items received with the order.
  4. Ship the Return: Use the shipping method that is most convenient for you. Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria. If everything is in order, we will process your refund.

  • Refund Method: The refund will be credited to your original payment method.
  • Processing Time: Refunds typically take 5-10 business days to be processed, depending on your bank or credit card provider.
  • Non-Refundable Costs: Shipping charges are non-refundable, and the customer is responsible for return shipping unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

4. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us immediately at info@brightbina.com within 7 days of receiving your order. We will arrange for a return and offer you one of the following solutions:

  • A replacement of the damaged or defective product.
  • A full refund to your original payment method.

To help us process your return efficiently, please provide a photo of the damaged or defective product and a description of the issue when contacting us.

5. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the original item and place a new order for the replacement product. For any questions about exchanges, feel free to contact us at info@brightbina.com.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Products that are opened, used, or damaged by the customer (except in cases of manufacturing defects).
  • Gift cards.
  • Sale or clearance items (unless specified otherwise).
  • Items marked as final sale.

7. Promotions and Discounts

If you purchased an item during a promotional sale or using a discount code, the same return policy applies. However, if you return a product purchased with a discount, the refund will be based on the price you paid after the discount was applied.

8. Customer Support

Our customer support team is always here to help. If you have any questions or concerns about your return or refund request, please feel free to reach out to us:

Our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM MST.

9. Changes to the Refund and Return Policy

Brightbina reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage our customers to review this policy periodically for updates.

Contact Information:

Brightbina
Street: 2929 Dreamcatcher Loop, Castle Rock, Colorado, United States
Phone: (303) 660-6313
Email: info@brightbina.com
Website: brightbina.com

Thank you for shopping at Brightbina! We are dedicated to ensuring that your beauty shopping experience is smooth and satisfying. We value your business and look forward to continuing to serve you.