Sales Policy for BrightBina

Effective Date: March 11, 2025

Welcome to BrightBina! We are committed to providing our customers with premium skincare and beauty products. Our sales policy ensures a smooth, secure, and transparent shopping experience for all our customers. By making a purchase on our website, you agree to the terms and conditions outlined below. Please take a moment to review our sales policy to understand our processes regarding purchases, order fulfillment, returns, and refunds.

1. Product Availability and Pricing

Product Availability
We make every effort to keep our product listings up to date. However, product availability is subject to change, and we cannot guarantee the availability of any specific product. In the event that a product you ordered becomes unavailable, we will notify you as soon as possible. You will have the option to either wait for the item to be restocked, choose an alternative product, or receive a full refund.

Pricing
All prices listed on our website are in USD and are subject to change without notice. Prices do not include taxes or shipping fees, which will be calculated and added during the checkout process. While we strive to provide accurate pricing, errors may occur. If a pricing error is discovered, we will notify you and allow you to proceed with the correct price or cancel your order for a full refund.

2. Order Process

Placing an Order
To place an order, simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. During the checkout process, you will need to provide your shipping address, billing information, and payment details.

Once your order is placed, you will receive an order confirmation email containing your order details. After your order is processed, you will receive a shipment confirmation email with tracking details.

Order Modifications and Cancellations
If you wish to modify or cancel your order, please contact our customer service team immediately at info@brightbina.com or call us at (303) 660-6313. We can cancel or modify an order only if it has not yet been processed or shipped. Once your order is shipped, you must follow our return process to exchange or refund your items.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other payment methods may be available in the future, including Apple Pay and Google Pay.

Payment is processed securely through our trusted payment gateways. You will be charged when your order is confirmed, and an order receipt will be emailed to you for reference.

4. Shipping and Delivery

We offer a variety of shipping options to ensure your orders arrive safely and promptly. Shipping times depend on the shipping method chosen and your location. You can review shipping costs at checkout before completing your order.

Shipping Options:

  • Standard Shipping: Delivery within 5-7 business days
  • Expedited Shipping: Delivery within 2-3 business days
  • Overnight Shipping: Next business day delivery

Please note that shipping times may vary based on factors such as product availability, location, and carrier delays.

Shipping Costs
Shipping fees are calculated at checkout based on the weight and size of your order and your delivery address. International orders may incur additional customs duties or taxes that are your responsibility.

For more information on shipping, please refer to our Shipping Policy.

5. Returns and Exchanges

We want you to love your purchase from BrightBina Cosmetics! If for any reason you are not completely satisfied with your order, we offer a 30-day return policy, subject to the conditions outlined below:

Eligibility for Returns:

  • The product must be unused and in original packaging.
  • A receipt or proof of purchase is required for returns or exchanges.
  • Non-returnable items include:
    • Opened skincare or beauty products (for hygiene and safety reasons)
    • Gift cards
    • Sale or clearance items

To initiate a return, please contact us at info@brightbina.com with your order number and the reason for your return. After receiving approval, we will provide you with instructions on how to return the item.

Refunds
Once your return is processed, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment processor.

For more details, please refer to our Refund and Return Policy.

6. Customer Service and Support

Our customer service team is dedicated to providing the best possible shopping experience for you. If you have any questions or need assistance with your order, product information, or returns, don’t hesitate to reach out to us:

Our customer service hours are Monday through Friday, 9:00 AM to 6:00 PM (MT).

7. Promotional Offers

From time to time, we may offer special promotions, discounts, or sales events on our website. These promotions will be clearly advertised, and any terms and conditions will be outlined on the product page or checkout page. Promotions cannot be combined with other offers unless explicitly stated.

Coupon Codes
If you have a valid coupon code, you can enter it at checkout to receive a discount. Please note that some coupon codes may have expiration dates or other restrictions.

8. Privacy and Security

At BrightBina Cosmetics, we take your privacy and security seriously. We use SSL encryption to protect your personal and payment information during transactions. For more details on how we handle your data, please review our Privacy Policy.

9. Changes to This Policy

We reserve the right to update, modify, or change this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our latest practices.

Thank you for choosing BrightBina. We are committed to providing you with the highest quality products and customer service. If you have any questions or need assistance, feel free to contact us, and we’ll be happy to help.